Contact & support

Get in touch

Email support@zombiecouplevideo.org. For an account or order issue, use the email address associated with your account so we can identify the relevant records.

Include your order number, task reference, payment date when relevant, and a brief description of what happened. You can find task references in My videos and payment information in your account's orders. Do not send passwords, verification codes or full card details.

Video quality issues

If your file is corrupted or your video materially differs from the purchased specifications, please contact us by email. We will resolve the issue within 24 hours of receiving your email.

Describe what is corrupted or which purchased specification is materially different. Include the task and order references so we can check the delivered file.

Orders and refunds

For unused purchases, duplicate charges or an allowance that has not appeared, include the order reference, amount, currency and payment date. The refund policy explains the 7-day completely-unused-order rule and the difference between a returned generation allowance and a cash refund.

A task with an uncertain outcome

Keep the existing task reference and contact us before submitting another generation. Closing the page does not cancel a task already submitted. Automatic status checks do not start a new paid video.

Privacy and content concerns

Contact the same address for account access or deletion requests, unauthorized use of your image, or content concerns. Describe the issue and include the relevant task or page reference. See our privacy policy and content policy for details.